Store Policies
SHIPPING
Retail Orders: 1-3 business days
Wholesale Orders: 5-7 business days
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Orders ship via USPS Priority Mail unless requested otherwise. We use USPS Flat Rate as often as possible to
get the best rates. Rush shipping may be available.
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Shipping costs are charged at the time of shipment and added to the final invoice on wholesale orders.
RETURN & EXCHANGE POLICY
We do not accept returns, but will gladly replace items that may have arrived damaged or if there was an error made on our end.
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If for some reason you are not satisfied with your order, please Contact Us immediately so that we can hear
your concerns and offer a solution.
CUSTOMER CARE
It is very important to me (Heidi) that you have an excellent experience when you decide to buy from or work with Haven Paperie. My hope is that you feel seen, heard, informed, and cared for. If for any reason you don't, please let me know so that I can remedy the situation to the best of my abilities.
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You are the reason we are here doing what we do, so thank you.
PRIVACY & SAFETY
We hate spam and we don't like it when people share our information without permission, so we won't do that to you. We use third party payment processing companies (Square and Stripe).
WHOLESALE INQUIRIES
Interested in selling Haven Paperie in your store?
Check out our Wholesale page and drop us an email introducing yourself.
PAYMENT METHODS
We accept all major credit cards via Square.